The Challenges of Running a Limited Service Hotel
Because we donò€™t have a 24 hour front desk, if someone were to try and book a last-minute room after the office is closed they wouldnò€™t get very far before running into some major hurdles. Having management handle these bookings, as well as any check-ins that arrive after the office is closed, can be both stressful and costly. So, in the next few months Nuvo Hotel Suites will be implementing two new services to try and provide better around-the-clock service to our guests. The first is the installation of an automated Check-In booth at our main entrance. This little gizmo will allow last-minute travellers to book, pay for, and get access to a room at any time of the day. The benefits are obvious; the risks are a bit more ethereal. Itò€™s a little impersonal, and no machine will be able to handle all of the routine problems that tend to crop up. So, to handle the latter we will be employing an excellent call center, based out of Maine, to handle the late night issues. The idea is to improve the quality of service during our ò€˜offò€™ hours while at the same time keeping the personal touches and sense of style thatò€™s helped to make us as popular as weò€™ve become. In the next weeks and months weò€™ll be diligently monitoring the guest feedback to make sure everything is working the way weò€™d like it to, but if anyone out there has some comments or experiences to share Iò€™d love to hear from you.